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United Technologies Corporation Customer Success Specialist - Remote in Annapolis, Maryland

Job ID: 01354771

City: Annapolis

State: Maryland

Country: United States

Category: General Management

Job Type: Full Time


Date Posted:



United States of America


HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace.

Created in 2018 through the combination of two leading companies– Rockwell Collins and United Technologies Aerospace Systems – we’re driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

Role Overview:

We are looking for a business analyst who’s responsible for defining what motivates data exchange to occur and how to make those exchanges simpler. He/She will proactively identify, engage and build relationships with influencers and leaders across both traditional and social media channels to develop requirements for what makes a data exchange platform valuable. The analyst will serve as the voice of the customer and a generalist in the role of data marketplaces in creating value and community network effects.

Primary Responsibilities:

  • Research and identify data transactions occurring in aviation, identifying participants and the objects of exchange.

  • Research and apply learnings from successful transaction platforms outside of Aviation.

  • Connect with and build a strong network of connections in the digital aviation community to influence participation in data exchanges for supply chain collaboration and monetization.

  • Develop stimulus questions and tailored presentation materials for customer and partner interviews.

  • Translate industry data exchange and digital community building problems and objectives into business requirements and user stories that will form the basis for features product enhancements.

  • Support Product Manager in prioritizing features with corresponding justifications tied to the value created.

  • Contribute to long term product / service roadmaps for a digital platform’s user experience driven by market and technology trends.

  • Interact with interaction designers and researchers to ensure the product experience is tailored to encourage community engagement and participation.

  • Support marketing in creating materials and presentations to capture the value of the products and solutions being created and offered.

Key skills for success:

  • Strong interpersonal skills including coaching, collaborating, and team building.

  • Demonstrated ability to understand industry needs, along with the ability to establish / maintain a high level of partner, collaborator and customer trust and confidence.

  • Excellent oral and written communication skills and experience interacting with internal business and engineering individuals, as well as customer users and stakeholders.

  • Ability to work independently and in a collaborative environment to achieve group objectives.

  • Knowledge of multi-sided platform business models and platforms.


  • This position requires a Bachelor’s degree in the appropriate discipline and 5 years of relevant experience or an Advanced degree in the appropriate discipline and 3 years of relevant experience.In the absence of a degree, 9 years of relevant experience is required.

  • Four (4) years of experience and knowledge of working with or in aviation or a digital platform business.

  • Knowledge of digital trends related to how data is created, exchanged and used for analytics and of the concepts of the API economy.

  • Experience conducting market analysis around products / services, and prepare summary reports in support of partnering and M&A discussions.

Preferred qualifications:

  • Basic understanding of cloud services and platforms.

  • Experience with consultative services engagements involving external customers.

  • Experience with user experience design for web based platforms.

  • Knowledge of SAFe and Atlassian tool suite.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

• And more

Apply now and be part of the team that’s redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.