United Technologies Corporation Client Services Associate in Beverly, Massachusetts

Job ID: 67035BR

City: Beverly

State: Massachusetts

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

As the world's leading provider of cold chain visibility solutions, Sensitech enables global leaders in Food and Pharmaceuticals to track and monitor assets across the supply chain to protect the integrity of temperature-sensitive products. Sensitech is a wholly owned subsidiary of Carrier Corp., the world's leader in high technology heating, air-conditioning and refrigeration solutions.

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our customers across all industry verticals. Verticals include Food, Life Science, Consumer and Industrial. Success in this position will require relationship building with external customers and internal cross-functional teams.

RESPONSIBILITIES:

  • Customer & Product Support

  • Troubleshoot logistic, product and procedural issues

  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process

  • Actively participate with Client Services team to establish processes and improve efficiency utilizing ACE tools

  • Add value to internal and external customers

  • Order Support

  • Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

  • Phone support – field inbound calls regarding customer inquiries and orders

  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

  • Proactive Outbound Follow Up Communication

  • Support program/project compliance

  • Revenue generating calls to existing customers (relationship calls)

  • Information gathering. The ability to talk to our customers and learn about their business

  • Lead qualification and follow up with Sales

  • Quote Management

  • Account Set Up & Management relating to:

  • Customer Relationship Management & ERP database maintenance

  • Coordinate with Sales and customer to enter appropriate account information

  • Return Materials Authorization for post-sale services

  • Complete projects with little supervision and/or direction

  • Other tasks as assigned

Qualification:

  • Minimum of 3 years’ experience in similar role supporting customers

  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts

  • Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required

  • Experience working with international customers

  • Ability and desire to learn client base and industries

  • Ability and desire to succeed in a cross-functional working environment required

  • Demonstrate passion, dedication, execution and professionalism

  • Desire to grow with company

Education:

  • Bachelor’s degree in Business or related field

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Minimum of 3 years’ experience in similar role supporting customers

  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts

  • Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required

  • Experience working with international customers

  • Ability and desire to learn client base and industries

  • Ability and desire to succeed in a cross-functional working environment required

  • Demonstrate passion, dedication, execution and professionalism

  • Desire to grow with company

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.