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United Technologies Corporation Product Support Specialist in Crawley, United Kingdom

Job ID: 17261

City: Crawley

State: England

Country: United Kingdom

Category: Information Technology, Corporate Careers

Job Type:


Requisition ID: 17261

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America’s Best Employer in Aerospace and Defense by Forbes magazine?

Then Collins Aerospace is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Product Support Specialist to join our team in Crawley, UK. At Collins Aerospace, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Collins Aerospace training, networking and mentoring.

Interested yet? Apply now and embark on your next worthwhile adventure!

Job Summary

Collins Aerospace is the global industry leader across a wide range of aviation products and services.

The Product Support Specialist will support the InFlight Connectivity Solutions team to resolve technical support queries. They will have a pro-active attitude and be passionate about customers and service, with a strong will to make a difference.

Understanding of ITIL incident management and change management processes across a truly global organisation would be highly advantageous.

Job Responsibilities

The Product Support Specialist will be responsible for:

  • Technical support related to the SatCom portfolio of products.

  • Dealing with customer issues, queries and problems.

  • Analysing trends and identifying problems and working with internal teams to resolve them.

  • Ensuring incidents are managed and completed in a timely manner.

  • Provisioning and troubleshooting multiple SATCOM services.

  • Daily management of the team mailbox.

  • Release management of software. Working collaboratively with multiple teams to ensure tight deadlines are met.

  • Updating and creating process documentation and knowledgebase articles to improve support processes.

  • Support BAU activities when required.

  • Act as a point of escalation for more technical / complex issues.

  • Provide training to internal and external customers on multiple applications when necessary.

  • Identifying potential areas for service improvement, then suggesting and planning activities to improve the customer experience.

Basic Qualifications

Advantageous skills to have:

  • Excellent written and verbal communication skills.

  • Good all round technical/networking skills.

  • Strong organisational, time management and administrative skills.

  • Excellent customer service skills.

  • Excellent Microsoft Office skills, including Excel and PowerPoint.

  • Good analytical and problem solving skills.

  • Excellent attention to detail.

Personal Attributes:

  • Customer oriented attitude.

  • Able to set priorities and manage workloads in order to meet deadlines whilst paying attention to detail.

  • Able to be proactive and use initiative at all times.

  • Able to follow processes and procedures accurately.

  • Excellent communication (written and verbal) and interpersonal skills.

  • Ability to manage high degree of multi-tasking.

  • Cultural sensitivity and ability to build relationships with a wide range of people.

Collins Aerospace is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, or any other protected status.


Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.