United Technologies Corporation Business Support Manager in East Hartford, Connecticut

Job ID: 72742BR

City: East Hartford

State: Connecticut

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

Go Beyond.

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you’ll be part of an evolving, globally diverse company that’s moving fast to craft the future of aviation; one full of career opportunities and the chance to contribute and grow in a variety of ways.

Customers all over the world depend on our technology and the people behind it. Help answer today’s challenges in powered flight while molding and supporting tomorrow’s solutions. We work with an explorer’s heart and your grit to build jet engines that turn potential into reality.

We enable passenger planes to soar quietly over our cities and power jets as nimble as birds to defend our freedom. Alongside developing technologies that challenge the status quo, we’ve built an environment where each and every employee is valued. We are fueled by people that bring passion, teamwork and leadership to everything they do – at work or in the community.

We have a rare opportunity for a Business Support Manager at our East Hartford, CT Campus.

You will join the Engine Business Intelligence team to own the day-to-day operational support of P&W’s Data Services business and develop and execute the strategy to support planned growth. This business currently supports the A220 C Series and Embraer E2 Geared Turbofan (GTF) powered aircraft, with planned expansion to other GTF powered aircraft and legacy aircraft.

This is a key role providing you exposure to senior management, aircraft manufacturers and external customers. We are seeking an individual that embraces a challenge, is able to work in a changing environment, takes initiative and has a demonstrated consistent track record of delivering results.

This business uses technology advancements and industry adoption of onboard data collection and transmission capabilities that have become the standard on new aircraft applications.

These new capabilities, including P&W’s solution called eFAST (Enhanced Flight Data Acquisition, Storage, and Transmission System), support P&W’s broader Digital Strategy by enabling P&W to automatically receive large volumes of engine operational data, develop improvements to our engine prognostic and diagnostic capabilities, and deliver increased value to our customers.

This will include working with other internal organizations, including Programs, Engineering and Digital Technology teams to ensure business processes, infrastructure and software tools support expected performance metrics (e.g. uptime, throughput, etc.) and meet our customer needs.

Responsibilities / Accountabilities:

  • Manage the day-to-day operation, including management of the 24x7 support team.

  • Develop and execute the strategy to grow our capabilities and ensure service readiness to support increased aircraft and data volume and expansion to other aircraft platforms.

  • Communicate growth plans and current performance metrics to senior management

  • Compliance to current contractual commitments;

  • Support of contract negotiations, sales campaigns, and marketing efforts;

  • Management of purchase order receipt/validation, invoicing / collections, disputes, export control management, reporting, etc.

  • Identify gaps and drive process improvement priority while leading implementation

  • Support contractual program reviews with airframe manufacturers and customers

  • Find opportunities to further demonstrate established or new outsource resources for long term support and anticipated growth of the services

  • Strong communication, business judgement; critical thinking; teaming and influence skills.

  • You are a US Citizen, due to government contracts.

Qualification:

Qualifications

Basic Qualifications:

  • Minimum of 10 years of professional work experience.

  • You have a minimum of 5 years of Business Operations Support experience.

  • You also have a minimum of 5 years of customer-facing work experience in a technical or business role, including managing contracts in accordance with customer requirements.

Preferred Qualifications:

  • Advanced business degree a plus.

  • Demonstrated leadership skills with a proven ability to effectively collaborate across teams to accomplish goals.

  • Data management/analysis a plus

  • Aftermarket or Program Management experience preferred

  • Background with software development and application preferred

  • A fundamental understanding of aerospace, gas turbine engines, airline operations and engine maintenance practices a plus.

Education:

Education

Bachelor’s degree required. Technical or business majors are preferred.

PWRSR

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Qualifications

Basic Qualifications:

  • Minimum of 10 years of professional work experience.

  • You have a minimum of 5 years of Business Operations Support experience.

  • You also have a minimum of 5 years of customer-facing work experience in a technical or business role, including managing contracts in accordance with customer requirements.

Preferred Qualifications:

  • Advanced business degree a plus.

  • Demonstrated leadership skills with a proven ability to effectively collaborate across teams to accomplish goals.

  • Data management/analysis a plus

  • Aftermarket or Program Management experience preferred

  • Background with software development and application preferred

  • A fundamental understanding of aerospace, gas turbine engines, airline operations and engine maintenance practices a plus.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.