United Technologies Corporation Sr. Associate, Customer Service , CS&IS Warranty in East Hartford, Connecticut

Job ID: 77116BR

City: East Hartford

State: Connecticut

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

The sky has no limits.

Flight is an instrument of human progress. It not only gets people where they want to go, it carries humanity to places it never thought possible.

At Pratt & Whitney, you will be part of an evolving, globally diverse company that’s moving fast to craft the future of aviation. Customers all over the world depend on our technology and the people behind it. As part of our team you’ll help answer today’s challenges in powered flight while crafting and supporting tomorrow’s solutions.

Pratt & Whitney, a recognized leading producer of the world’s most powerful jet engines, is looking for dedicated individuals to support our organization. If you aspire to work in a dynamic environment and possess the motivation to convert new ideas into practice, this may be the opportunity you’ve been looking for.

Inclusion Powers Innovation:

We unlock our employees’ full potential through a versatile and engaging culture that values everybody’s opinion, driving innovation.

The goal of our diversity strategy is to build a workforce and environment where every employee is valued so innovation and creativity thrive and to ensure that all employees are engaged and empowered

Do you wish you could put your technical expertise to better use? If you are ready for a challenge, then we encourage you to apply. We demand quality in all we do which is what cultivates our success in the Aerospace Industry.

What this role is responsible for:

The Warranty Analyst will manage the investigation process for engines, controls, parts, or Support Equipment that fail in the field, are involved in an aircraft mishap or safety incident. In this role, you will also administer contract warranty provisions, defective product recalls, approved Special Support Requests, and contract guarantee provisions.

The business unit supports the APU, Tanker, F135, F119, F117, F100, TF33, and J52 engine programs within the Military Engines organization.

Typical duties will include:

  • Contractual and technical validation of warranty claims

  • Providing exhibit disposition instructions to the customer

  • Issuing work authorizations/service purchase orders to P&W module centers and vendors

  • Managing government property/customer owned material for engineering and quality investigations and repair

  • Determine warranty part repair or replacement

  • Administrating the domestic and international shipping of exhibits and replacement or repaired parts

  • Forecasting material requirements to meet contractual turnaround times

  • Financial cost monitoring and implementation of corrective actions to avoid costs overruns

  • Providing warranty status reports

  • Participating in customer meetings

  • Administration of Export and ITAR compliance and controls

Do you have what it takes to join our team?

Qualification:

Basic Qualifications:

  • Bachelor's Degree

  • 2 years of experience in an analytical, project management, or business support role in a manufacturing environment.

Preferred Qualifications:

  • Bachelor's Degree in Engineering or Technical Discipline

  • You will have experience in aviation with general industry business knowledge that includes contracts, technical aptitude, finance, inventory, spares or manufacturing operations experience and is well versed in Microsoft Office programs.

  • Previous SAP experience is a plus, but not required.

  • You are self-motivated and possess strong analytical and technical skills.

  • You also possess the ability to work independently in a multi-tasking environment and work through problems to resolution.

Education: Education/Certifications: Education: BA/BS degree - Engineering or technical discipline preferred but not required with 1-5+ years relevant work experience.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • Bachelor's Degree

  • 2 years of experience in an analytical, project management, or business support role in a manufacturing environment.

Preferred Qualifications:

  • Bachelor's Degree in Engineering or Technical Discipline

  • You will have experience in aviation with general industry business knowledge that includes contracts, technical aptitude, finance, inventory, spares or manufacturing operations experience and is well versed in Microsoft Office programs.

  • Previous SAP experience is a plus, but not required.

  • You are self-motivated and possess strong analytical and technical skills.

  • You also possess the ability to work independently in a multi-tasking environment and work through problems to resolution.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.