United Technologies Corporation Customer Service Staff Technician in Fairfield, California

Job ID: 69714BR

City: Fairfield

State: California

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

The high-quality products we design, produce and service in our Interiors, Actuation and Propeller Systems (IAPS) business allow both passengers and crew members to have a more comfortable experience and greater piece of mind during flight. From lighting and actuation systems to propellers, evacuation systems and seating - what we design and manufacture works together behind the scenes to enhance the overall flight experience. We delight our customers with superior products and best-in-class customer service, yet passengers don't even know we're there - and that's how we like it!

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Primary Responsibilities:

  • Own the day to day communications between the assigned customers and the internal teams: Planning, Engineering, Procurement, Quality, Finance, and Operations.

  • Manage relationship with the customer to support growth and ensure service levels and customer satisfaction.

  • Responsible to support the customer from order creation to shipment, billing and receiving ensuring that customer expectations and requirements are met.

  • Assist and guide customers through our internal procedures in the resolution of any issue.

  • Actively support in the preparation of orders/sales forecasts and business plans contributing to the execution of the site business objectives.

  • Maintain an updated schedule of the customer contracted work and drive the induction of this work through the shop in accordance with the master induction schedule.

  • Maintain up to date records from the assigned customers, including contracts, open quotes, open orders, pending payments, shipping instructions, requirements, etc.

  • Prepare weekly reports and lead customer weekly and quarterly status reviews.

  • Provide current and accurate promise dates to internal and external customers.

  • Ensure appropriate relationships with all customers and suppliers (internal and external) to facilitate the seamless flow of service information and actively contribute for business growth.

  • Take a supporting role in the negotiation of contract terms and conditions and be the internal driving force for the execution of signed contracts.

  • Ability to be cross-trained to support other team members and willingness to support during other team members absence.

  • Capacity to explain to customers technical knowledge of products and processes.

  • Drives the UTAS Mission and Operating Principles by modeling the Four Gears and driving the Interiors Mission, Vision, Values and Legacies

  • Ensures compliance with all applicable policies, laws, rules, and regulations. Ensures employee safety through the continued education and discussion of

  • the Cardinal Rules for EH&S and Quality

  • Responsible for explaining company policies and regulations to subordinate groups. Applies the Corporate Equal Employment Opportunity Policy and implements effective affirmative actions to assist the company in the attainment of goals and objectives

  • Perform other related duties as requirements develop. Ensure compliance with UTC Aerospace EHS and Ethical Policies and with Federal, State and local laws

Qualification: Basic Qualifications:

  • 2 years of Customer Service Experience.

  • Energetic with the ability to work in a fast pace environment and available to receive and address customer needs outside normal office working hours.

  • Exceptional interpersonal skills to effectively interact with both internal and external customers in a highly multicultural environment.

  • Excellent verbal and written communication skills.

  • Strong analytical skills to extract conclusions from multiple data sources, manage/organize paper and digital records in a systematic manner.

  • Proficient in Microsoft Word and PowerPoint.

  • Strong advanced Excel skills including lookups, charts, formulas, and pivot tables.

Education:

  • High School Diploma or equivalent

  • Associate's Degree or Technical/Business School Certificate or Diploma preferred

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

UTAS4220181

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • 2 years of Customer Service Experience.

  • Energetic with the ability to work in a fast pace environment and available to receive and address customer needs outside normal office working hours.

  • Exceptional interpersonal skills to effectively interact with both internal and external customers in a highly multicultural environment.

  • Excellent verbal and written communication skills.

  • Strong analytical skills to extract conclusions from multiple data sources, manage/organize paper and digital records in a systematic manner.

  • Proficient in Microsoft Word and PowerPoint.

  • Strong advanced Excel skills including lookups, charts, formulas, and pivot tables.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.