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United Technologies Corporation Applications Problem Senior Manager in Farmington, Connecticut

Job ID: 01341002

City: Farmington

State: Connecticut

Country: United States

Category: Information Technology

Job Type: Full Time

Description:

Date Posted:

2019-08-01-07:00

Country:

United States of America

Location:

OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

At Otis, we’re dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life, our customers are looking to Otis for new ways to keep their world moving. As always, we're ready – with a bold vision of the future and the ground-breaking technology to make it happen. You could be part of our next chapter as an Applications Problem Manager, based in Farmington, Connecticut, responsible for guiding the Otis Application team to continuously improve and manage quick problem resolution for our customers.

  • Essential Responsibilities

  • Manages relationships with key service partners and provides structure and process around incident and problem management for applications across Otis

  • Coordinates communications between IT teams, business partners and internal customers to ensure problems are tracked and closed to our customers’ satisfaction

  • Performs data analysis of problem trends and corrective actions

  • Identifies and implements processes, monitoring tools and communication frameworks to create a collaborative structure for problem resolution from service partners supporting the Otis application portfolio

  • Education/Certifications

  • A bachelor’s degree in computer science, engineering or a directly related discipline, and/or equivalent work experience is required

  • Advance degree preferred

  • Basic Qualifications

  • At least ten years of progressive experience working in an Information Technology environment in a program management capacity that required key vendor or multi-vendor management

  • Ability to drive team efficiencies with effective partnerships

  • Experience or training with the ITIL framework

  • Familiarity with quality management processes and incident/problem management

  • Ability to perform well in a high-pressure, fast-paced environment

  • Ability to communicate effectively with multidisciplinary teams and articulate technical concepts and ideas

  • Experience working in a service-delivery role in a business-critical environment

  • Ability to work independently in a leadership role with front-line responsibilities

  • Excellent interpersonal, verbal and written communication skills

  • Demonstrated presentation skills, including the ability to create trend analyses and reports

  • A business/end-user focus with a technical background

  • Experience with large complex programs and/or project management

  • Experience implementing an ITIL model into a technical organization

  • Preferred Qualifications

  • Experience with ServiceNow preferred

Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety, and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

PositionID: OAK19DTBEP20

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

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