United Technologies Corporation Sr Mgr, Change Management Training in Farmington, Connecticut

Job ID: 68450BR

City: Farmington

State: Connecticut

Country: United States

Category: Human Resources

Job Type: Full Time

Description:

Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

This position will play a key role in designing and implementing the learning and development strategy in support of change initiatives to drive the required knowledge and ability for end users to perform in new or changed roles and drive sustainable proficiency.

RESPONSIBILITIES:

  • Identify and assess training needs through detailed analysis of impacts of change initiatives and programs

  • Design role-based learning & development strategy and plan, standards and protocols that address the end to end capability requirement of each role

  • Plan and deploy a wide variety of innovative training methods, tools and techniques based on understanding of the learning needs

  • Manage the overall design and creation of learning & development deliverables including curriculums and course materials leveraging advanced design/development techniques and tools to suit learning needs of the target audience

  • Provide opportunities for ongoing revision to course materials to address identified issues/concerns and tailor training programs as necessary

  • Maintain a keen understanding of training trends, developments and best practices to incorporate in learning and development programs

  • Develop longer-term strategy and plan to incorporate changes as a result of future enhancements into learning and development programs

  • Manage training development and delivery resources to ensure adherence to standards and approval protocols

  • Work closely with program team to ensure effective and efficient integration of the training effort into the overall implementation plan

  • Oversee coordination of training logistics plan, including training delivery facilities and schedules

  • Manage the integration of all learning and development materials into the Learning Management Systems

  • Design, implement and manage a Train-the-Trainer program to drive consistency in training delivery

  • Create a mechanism for gathering and analyzing feedback on training effectiveness, identify training gaps for the purpose of improving individual/team performance and monitor, evaluate and report training program's effectiveness success periodically

  • Oversee the accuracy and effectiveness of all training systems and sandboxes, defining and managing training environment refresh process, building transactional and master data as necessary to support instructional design

  • Work with instructional design and learning management system vendors as appropriate to drive learning and development agenda

Qualification:

  • 8 years' learning and development consulting experience with a global consulting firm

  • Experience leading learning and development for large scale ERP transformation effort for a global matrix organization

  • Experience working with a global matrix L&D team to build instructional design and learning models that align with internal Learning Management System (LMS)

  • Experience assessing learning and development needs, developing strategies and plans, designing curriculum, developing online learning modules, live web-based sessions, instructor-led training guides, supporting materials and tracking progress

  • Experience using a variety of tools for training development, delivery and monitoring to maximize learning e.g Captivate, Articulate etc.

  • Experience using visual communication skills to bring together text, images, video and audio to create blended learning user experience

  • Proven track record of applying project management and organization skill to effectively prioritize, manage and complete multiple projects to achieve business objectives

  • Strong analytical skills with ability to communicate difficult concepts and processes using clear and simple language and visuals

  • Deep experience designing and developing learning programs across various delivery mediums. Including in-person training, remote and online modules

  • Proven track record managing a training service provider to deliver tailored solution

Education:

  • Bachelor's degree with formal training in instructional design and/or adult learning

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • 8 years' learning and development consulting experience with a global consulting firm

  • Experience leading learning and development for large scale ERP transformation effort for a global matrix organization

  • Experience working with a global matrix L&D team to build instructional design and learning models that align with internal Learning Management System (LMS)

  • Experience assessing learning and development needs, developing strategies and plans, designing curriculum, developing online learning modules, live web-based sessions, instructor-led training guides, supporting materials and tracking progress

  • Experience using a variety of tools for training development, delivery and monitoring to maximize learning e.g Captivate, Articulate etc.

  • Experience using visual communication skills to bring together text, images, video and audio to create blended learning user experience

  • Proven track record of applying project management and organization skill to effectively prioritize, manage and complete multiple projects to achieve business objectives

  • Strong analytical skills with ability to communicate difficult concepts and processes using clear and simple language and visuals

  • Deep experience designing and developing learning programs across various delivery mediums. Including in-person training, remote and online modules

  • Proven track record managing a training service provider to deliver tailored solution

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.