United Technologies Corporation Senior Contract/Repair Order Administrator in Monroe, North Carolina

Job ID: 71943BR

City: Monroe

State: North Carolina

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

When the global aerospace community looks for ideas and solutions to its biggest challenges, they turn to the people of UTC Aerospace Systems. We design, invent and deliver the most advanced and diverse range of aerospace systems on the market. We are inventors. We are manufacturers. We work in space exploration, commercial air travel, defense and rescue applications. Always learning and pushing the boundaries, we are an undisputed industry leader that continually sets the bar higher and higher. Come soar with us.

At UTC Aerospace Systems, we’re ushering in a new era of customer service, with sophisticated tools that enable real-time customer connections and service anticipation techniques. We combine these innovations with responsive repair performance, product support and issue resolution for our global customers. Anytime. Any place. It’s this kind of best-in-class support that has kept our customers coming back for the past 100 years. Want to join the largest aftermarket network in the industry, with more than 50 maintenance, repair and overhaul (MRO) locations across 26 countries? You can learn from the best while bringing your fresh perspective and enthusiasm for customer service to our team. If those closest to you would use the words “reliable” and “dependable” to describe you, you could be a good fit for our team!

Primary Responsibilities:

  • Conducts contract, licensing, and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.

  • Examines estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.

  • Prepares bids, processes specifications, progress and other reports.

  • Advises management of contractual rights and obligations.

  • Compiles and analyzes data.

  • Maintains historical information

  • Performs duties related to overall customer service including post-sales support.

  • May support sales team by notifying other divisions of customer concerns and trends.

  • Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs.

  • Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment.

  • Provides instruction and education regarding products or equipment used to customers and internal employees.

  • Designs and manages product training for customers and staff.

Qualification:

Basic Qualifications:

  • Minimum of 1-2 years of Customer Service or related experience

  • Established and productive professional contributor.

  • Has theoretical to advanced knowledge of work area.

  • Problems faced are difficult and may be complex.

  • Works autonomously with limited supervision.

  • Influences others within the work area through an explanation of facts, policies, and practices

Education:

  • Bachelors degree preferred

Nothing matters more to UTC Aerospace Systems than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

At this time, UTC Aerospace Systems will not sponsor a new applicant for employment authorization for this position.

UTAS4220182

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

Basic Qualifications:

  • Minimum of 1-2 years of Customer Service or related experience

  • Established and productive professional contributor.

  • Has theoretical to advanced knowledge of work area.

  • Problems faced are difficult and may be complex.

  • Works autonomously with limited supervision.

  • Influences others within the work area through an explanation of facts, policies, and practices

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.