United Technologies Corporation Customer Service Representative - Lenel in Salem, Oregon
Job ID: 01360257
Country: United States
Category: Aftermarket & Service
Job Type: Full Time
United States of America
CASAL: Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA
Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail or facsimile transmission.
Provide customer service assistance for all internal and external customers .
Answer customer questions related to orders, RMAs, product availability, pricing, etc. via phones and/or email
Process orders in Oracle ERP
Process RMA requests in Oracle ERP
Maintain required quality levels for phone and data entry activities
Follow pre-defined procedures to identify, evaluate, solve and escalate customer issues.| High School or equivalent education required. College preferred| Must be flexible with work schedule from the hours of 5am to 4pm Monday to Friday
Must be available to work OT when business needs arise
Must have strong customer service soft-skills
Proficient in Microsoft Office applications
Must be able to communicate and share information easily over the telephone and email; demonstrating excellent communication skills including spelling and grammar usage
Call center experience preferred
Oracle ERP experience preferred
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.