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United Technologies Corporation Customer Service Representative - Lenel in Salem, Oregon

Job ID: 01360257

City: Salem

State: Oregon

Country: United States

Category: Aftermarket & Service

Job Type: Full Time

Description:

Date Posted:

2019-10-07-07:00

Country:

United States of America

Location:

CASAL: Salem Oregon 4001 Fairview Industrial Drive SE, Salem, OR, 97302 USA

Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail or facsimile transmission.

Provide customer service assistance for all internal and external customers .

Answer customer questions related to orders, RMAs, product availability, pricing, etc. via phones and/or email

Process orders in Oracle ERP

Process RMA requests in Oracle ERP

Maintain required quality levels for phone and data entry activities

Follow pre-defined procedures to identify, evaluate, solve and escalate customer issues.| High School or equivalent education required. College preferred| Must be flexible with work schedule from the hours of 5am to 4pm Monday to Friday

Must be available to work OT when business needs arise

Must have strong customer service soft-skills

Proficient in Microsoft Office applications

Must be able to communicate and share information easily over the telephone and email; demonstrating excellent communication skills including spelling and grammar usage

Call center experience preferred

Oracle ERP experience preferred

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Qualification:

United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.

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