United Technologies Corporation CUSTOMER SUPPORT DIRECTOR in Singapore, Singapore
Job ID: 01350218
State: Central Singapore
Category: Aftermarket & Service
Job Type: Full Time
39 Changi North Crescent, Singapore
Responsible for establishing fundamentals required to build a strong relationship with high level key personnel with assigned customers and develop understanding of key stakeholders within Collins Aerospace.
Demonstrate strong knowledge of customers’ market and business plans/strategies.
Establish resolution priorities for the customers by owning the problem resolution process. Specific Role Responsibilities: Customer Management: • Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives.• Own the Aftermarket customer interface for Collins Aerospace.• Coordinate with Customer Support Managers to support new business opportunities and raise any known technical issues with Field Service Managers and follow-up on progress.• Facilitate resolution of customer satisfaction issues while leveraging on functional Customer Service groups / product line program management• Maintain executive briefing documents and strategy documents for assigned customers as needed• Accounts receivable management New Business Growth: • Know the customer’s organization, culture, structure, key decision makers and the customer decision making process and be responsible for overall customer satisfaction for assigned customer.• Required to liaise with customers’ senior level personnel on existing programs as well as discussions on future programs
Manage relationship with customer to support business growth and ensure high service levels REQUIREMENTS
This position requires a Bachelor’s degree in Business or Engineering or equivalent.
Minimum 7 years’ experience in related aerospace or aviation activities
This position will require frequent travel (20%).
Strong customer relationship building and interpersonal skills
Highly self-motivated and energetic individual with a competitive drive
Assumes ownership and accountability for areas of responsibility
Resourceful and innovative
Outstanding written, negotiation, presentation and verbal communication skills
Able to demonstrate solid judgement, plan and accomplish goals
Demonstrate ethical behaviour and act with integrity at all times
United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Click on this link to read the Policy and Terms
United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.