United Technologies Corporation Staff Tech, Customer Svc in Syracuse, New York

Job ID: 65698BR

City: Syracuse

State: New York

Country: United States

Category: Aftermarket & Sales

Job Type: Full Time

Description:

UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier is the world’s leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier is a part of UTC Climate, Controls & Security, a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

RESPONSIBILITIES:

  • Provide exceptional customer support to a select group of distributors (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support)

  • Provide superior follow up to distributors and sales managers

  • Manage all account interactions via inbound phone, online chat, and email

  • Communicate with Distribution including Service Managers and Parts counter personnel via telephone, online chat and e-mail to build strong business relationships; ensure a positive customer experience

  • Collaborate with internal departments to resolve customer opportunities

Qualification:

  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)

  • Ability to handle between 75-90 phone calls/cases per day while maintaining a positive/responsive attitude with the customer

  • Working knowledge of C10, Salesforce, EPIC and Windchill systems is desired

  • A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired

  • Excellent customer service skills

  • Strong written and oral communication skills

  • Proficient in MS Office (specifically Word and Excel)

  • Strong analytical skills, accuracy and attention to detail

  • Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time

  • Creative problem solving skills

  • Self-starter and well organized, able to multi-task and prioritize work

  • Adaptability and flexibility to seasonality and changing business demands is critical

  • Normal working schedule is from 9:00 am 6:00 pm, Monday through Friday

  • Minimal travel required (approximately 10 percent)

  • Spanish language skills are a plus

Education:

  • Associate's degree in Business, Marketing or technical discipline with 6 years' experience

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Qualification:

  • Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)

  • Ability to handle between 75-90 phone calls/cases per day while maintaining a positive/responsive attitude with the customer

  • Working knowledge of C10, Salesforce, EPIC and Windchill systems is desired

  • A background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired

  • Excellent customer service skills

  • Strong written and oral communication skills

  • Proficient in MS Office (specifically Word and Excel)

  • Strong analytical skills, accuracy and attention to detail

  • Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time

  • Creative problem solving skills

  • Self-starter and well organized, able to multi-task and prioritize work

  • Adaptability and flexibility to seasonality and changing business demands is critical

  • Normal working schedule is from 9:00 am 6:00 pm, Monday through Friday

  • Minimal travel required (approximately 10 percent)

  • Spanish language skills are a plus

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.